Shipping and Returns
RETURN POLICY
We accept returns for up to 30 days after receipt of your purchase. All items must be returned new, unused, with original packaging and garment tags. Any Items returned after 30 days will still be acceptable upon Dillusionalminds's discretion otherwise returned back to the customer. In addition, for orders placed with multiple sizing for a certain style, color, or vice versa, only one (1) unit can be returned.
To send an item back to us, please enclose the Dillusionalminds invoice which was emailed to you. You may use any shipper you like, but we recommend purchasing tracking and insurance, as Dillusionalmindsusa.com will not be responsible for lost return shipments. You are also responsible for the cost of the return shipping fee.
For return packages with requested reimbursement, Dillusionalminds will send the full amount of the returned MERCHANDISE back to their original method of payment however, the shipping fee will no longer be refunded as Dillusionalminds paid the delivery service upon dispatching the order.
Returns that do not meet our policy will not be accepted and sent back to the customer.
NOTE: Whenever you use the code FREESHIP, Dillusionalminds will pay for your initial shipping fee. If you decided to return the merchandise and request to refund your money, the initial shipping fee will be deducted from your refunded amount.
Send your package to:
Dillusionalminds
1640 E Washington Blvd
Pasadena, Ca 91104
EXCHANGE POLICY
Due to our rapidly changing store inventory, please call our number and make an arrangement with our representatives regarding the said request.
For GIFTS requested for an exchange, please send the package together with the order details such as ORDER NUMBER and the name of the person who ordered the goods.
Merchandise are classified as unusable if you received it damaged. A result of normal wear and tear is not considered to be faulty.
REFUND RECEIVING POLICY
Your refund will be credited to the original payment method unless otherwise requested for a store credit.
Dillusionalminds does not refund orders that are beyond 30 days after receipt. Thus, a CODE that works as a store credit will be provided where you can use within 6 months upon receiving through email.
If the delivery address is within the US, all sales taxes will be refunded. For all international orders, customs duties and sales taxes are non-refundable.
Please note that refunds may take up to 3-5 business days to show on your account due to bank-to-bank procedure and approval.
We accept returns for up to 30 days after receipt of your purchase. All items must be returned new, unused, with original packaging and garment tags. Any Items returned after 30 days will still be acceptable upon Dillusionalminds's discretion otherwise returned back to the customer. In addition, for orders placed with multiple sizing for a certain style, color, or vice versa, only one (1) unit can be returned.
To send an item back to us, please enclose the Dillusionalminds invoice which was emailed to you. You may use any shipper you like, but we recommend purchasing tracking and insurance, as Dillusionalmindsusa.com will not be responsible for lost return shipments. You are also responsible for the cost of the return shipping fee.
For return packages with requested reimbursement, Dillusionalminds will send the full amount of the returned MERCHANDISE back to their original method of payment however, the shipping fee will no longer be refunded as Dillusionalminds paid the delivery service upon dispatching the order.
Returns that do not meet our policy will not be accepted and sent back to the customer.
NOTE: Whenever you use the code FREESHIP, Dillusionalminds will pay for your initial shipping fee. If you decided to return the merchandise and request to refund your money, the initial shipping fee will be deducted from your refunded amount.
Send your package to:
Dillusionalminds
1640 E Washington Blvd
Pasadena, Ca 91104
EXCHANGE POLICY
Due to our rapidly changing store inventory, please call our number and make an arrangement with our representatives regarding the said request.
For GIFTS requested for an exchange, please send the package together with the order details such as ORDER NUMBER and the name of the person who ordered the goods.
Merchandise are classified as unusable if you received it damaged. A result of normal wear and tear is not considered to be faulty.
REFUND RECEIVING POLICY
Your refund will be credited to the original payment method unless otherwise requested for a store credit.
Dillusionalminds does not refund orders that are beyond 30 days after receipt. Thus, a CODE that works as a store credit will be provided where you can use within 6 months upon receiving through email.
If the delivery address is within the US, all sales taxes will be refunded. For all international orders, customs duties and sales taxes are non-refundable.
Please note that refunds may take up to 3-5 business days to show on your account due to bank-to-bank procedure and approval.